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From decision to deployment

Practical writing on AI, data, and automation, from the people who build it.

Don't Automate Your Most Important Process First. Pick One the Company Can Learn On
AIAutomation

Don't Automate Your Most Important Process First. Pick One the Company Can Learn On

Your most important process is rarely the best first automation project. How to pick one with the right balance of impact, cost and risk.

Does Automation Pay Off? How to Build the Business Case Before You Invest in AI
AIAutomation

Does Automation Pay Off? How to Build the Business Case Before You Invest in AI

Recovered hours aren't money yet. How to compare two futures of the same process, calculate the real benefit, and check whether the project clears your decision threshold.

Do You Really Need an LLM? Picking the Right Technology for Process Automation
AIAutomationEngineering

Do You Really Need an LLM? Picking the Right Technology for Process Automation

An LLM isn't simpler or harder than rules by definition. Using receipt analysis as an example, we show how to break a process into problems and match the technology to each one.

An ERP Is Not the Same as Process Automation
AIAutomationERPManufacturing

An ERP Is Not the Same as Process Automation

An ERP can work perfectly well while people still move data by hand between email, PDFs, Excel and other systems. How to find the places where a process still runs on people.

Prompt Caching: How to Cut LLM Costs by up to 90%
AIEngineering

Prompt Caching: How to Cut LLM Costs by up to 90%

Prompt caching can cut LLM input costs by 90% and time to first token by up to 80%. How prefix caching and semantic caching work, and when they pay off.

7 Manual Processes in Manufacturing Worth Checking for Automation
AIAutomationManufacturing

7 Manual Processes in Manufacturing Worth Checking for Automation

Customer orders, supplier confirmations, invoices, production reporting, quality documentation, shipping and reporting. Seven places in a manufacturing company where repetitive work worth automating tends to hide.